Returns and Cancellation
This page explains how returns and cancellations work for orders placed with Sharma Interiors ("we", "us", "our"), trading as SDecors, and how custom-made items are treated differently from standard stock items.
Items cut, printed or manufactured to your specifications — including custom-sized window blinds, printed wallpaper, book-match and UV marble panels cut to size — cannot be returned, exchanged or cancelled once production has started, because they are made specifically for your order and cannot be resold. If you need to cancel a custom order, contact us as early as possible; cancellation may be possible only if production has not yet begun.
Standard (stock) items
All sales of standard stock items are final. We do not offer returns, exchanges or refunds once an order has been delivered, other than for defective or incorrect items as described below.
Defective or incorrect items
If an item arrives defective, damaged, or does not match your confirmed order specification, contact us within 3 days of delivery with photos, at sales@sdecors.in or +91 83681 21845. We will repair, replace, or issue store credit for the affected item, at our discretion.
Cancelling before delivery
For standard stock items, you can cancel an order before it is dispatched by contacting us directly. Once an order has been dispatched, it is treated as a delivered order under the Standard (stock) items section above. For custom orders, see the Custom orders section above.
Dealer and wholesale orders
Bulk and wholesale orders are subject to the specific terms of your dealer agreement, which take precedence over this page where they differ.
Contact us
For any question about a return, exchange or cancellation, contact us at sales@sdecors.in or +91 83681 21845, or write to us at 9253, Multani Dhanda, Paharganj, Delhi 110055.